Privacy Policy

360 Solutions LLC Effective date: October 6, 2026

360 Solutions LLC ("360 Solutions," "we," "us") is a digital marketing agency located at 2114 Austin Ave, Waco, TX 76701. This policy explains what information we collect through our website and services, including our social media scheduling tool, and how we use, share, and protect it.

1. Information we collect

Website visitors. When you visit 360solutions.com we may collect information you submit through forms (such as your name, email, phone number, and company) and standard technical information (such as IP address, browser type, and pages visited) through cookies and analytics tools.

Clients. When you become a client we collect business contact details, billing information, and the marketing materials and account access you provide so we can deliver our services.

Connected social media accounts. Our team uses an internal scheduling tool to publish and schedule content on social media accounts our clients authorize us to manage, including Facebook, Instagram, Threads, LinkedIn, YouTube, TikTok, X, and others. When an account owner or administrator connects an account, we receive from that platform, with their permission:

• account and page identifiers, names, profile pictures, and usernames;
• access tokens that let us post on the account's behalf;
• content we create and schedule, and media we upload;
• performance data for posts and pages (such as impressions, reach, reactions, comments, and follower counts);
• comments on our clients' posts, where reply features are used.

We only request the permissions needed to publish content and report on performance for the accounts we manage.

2. How we use information

We use information to:

• create, schedule, and publish content on our clients' behalf, with review by our staff before anything is published;
• report content performance to the client that owns the account;
• communicate with clients and prospects about our services;
• operate, secure, and improve our website and tools;
• meet legal, accounting, and regulatory obligations.

We do not sell personal information. We do not use social platform data for advertising profiles, audience building, or any purpose other than managing and reporting on the client's own accounts. We do not share platform data with third parties except as described below.

3. How we share information

We share information only with:

• The social platforms themselves, when we publish content or retrieve analytics through their official APIs;
• Service providers that host or support our systems (for example, hosting, security, email, and encrypted backup providers), under obligations to protect the data;
• Authorities, when required by law or to protect our rights and the safety of others.

4. Platform-specific disclosures

• Meta (Facebook, Instagram, Threads): we access Meta data only through Meta's official APIs, in line with the Meta Platform Terms and Developer Policies.
• LinkedIn: we use LinkedIn data only to publish and report on the pages and profiles that authorized us, in line with the LinkedIn API Terms of Use.
• Google / YouTube: our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Our use of YouTube API Services is subject to the YouTube Terms of Service and the Google Privacy Policy. You can revoke our access at any time through your Google security settings.
• TikTok, X, and others: we access data only through each platform's official API and under its developer terms.

5. Data retention

We keep connected-account data only while we manage that account for a client. When an account is disconnected or our engagement ends, we delete its access tokens immediately and remove associated data from our systems within 30 days, except where we must keep records for legal or accounting reasons. Encrypted backups are kept for 14 days and then permanently deleted.

6. Security

Our scheduling tool runs on infrastructure we control. Access is limited to authenticated 360 Solutions staff, connections are encrypted in transit, and backups are encrypted. No system is perfectly secure, but we take reasonable measures to protect your information.

7. Your choices and rights

You can:

• Disconnect a social account at any time, either by asking us or through the platform's own settings (for example Facebook → Settings → Business Integrations, or LinkedIn → Settings → Data privacy → Permitted services).
• Request access to, correction of, or deletion of your information by emailing luis@360solutions.com. See our Data Deletion Instructions.
• Opt out of marketing emails using the unsubscribe link in any email.

We respond to requests within 30 days.

8. Children

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect information from children.

9. Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

10. Contact

360 Solutions LLC 2114 Austin Ave, Waco, TX 76701 luis@360solutions.com